Features, settings & updates

[ssherr011501]

This started this week! I can use the remote app for roku but no longer can stream the audio to the phone from the app.

[RokuEmmanuel-D]

Welcome to the Roku Community, @ssherr011501!

We noticed you're also experiencing an issue with your Roku device not having audio when using your phone, and we're here to investigate this. 

Could you clarify whether you observed this behavior during AirPlay or if you are referring to the private listening feature? 

With more information, we'll be able to assist you better. 

Thanks,
Emman

[ssherr011501]

Thank you for the response, this is related to the privacy listening  feature. 

[RokuEmmanuel-D]

Thanks for keeping us posted, @ssherr011501!

If you're referring to Headphones Mode (Private Listening) on the Roku Mobile App, you may try the following fixes below:

• Confirm that volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• When using Bluetooth headphones for mobile Headphone Mode, confirm that they are paired and connected to your phone or table. For help, visit the website for the manufacturer of your mobile device and/or headphones, or contact them directly.
• When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
• If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

For more troubleshooting tips, please visit this support article: How to resolve an issue with Headphone Mode.

Please let us know if you need additional assistance. 

Thanks,
Emman