Features, settings & updates

[RokuNimfa-C]

Hello @gaildi, 

Welcome to the Roku community. 

We're here to help. Do you receive an error message when attempting to add the channel on your Roku device? Have you tried to add a different channel and see if there's any difference?

With more information, we will be best to assist you further. 


Regards, 
Nimfa

[gaildi]

any support for this?

[RokuMary-F]

Hi @gaildi,

Thanks for posting in the Roku Community!

We understand that you are facing an issue with accessing the Netflix channel. We would be happy to look at what we can do to help you to make sure we are providing the best streaming experience but we need more details.

Can you please provide the details requested by @RokuNimfa-C so we can assist you further and fix the issue?

As per your previous inquiry on how to contact the Netflix channel, you can reach them here: Netflix Help Center

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[gaildi]

Mary, I do not see the details that group is asking for..

I bought Netflix, expecting to use the Netflix botton on my roku device...

- I rebooted roku

- Home, Netflix icon on the TV (channels) - when I hit "add channel" it ask for the pin, I enter the PIN and it says incorrect PIN.

- I checked the PIN and reset it on my roku, still same message, incorrect PIN.

I had already sent this info in...

When I click on the link you sent it brings up lists of different issues...so not sure what you are asking me.

[gaildi]

This is a ROKU issue, not Netflix.

[gaildi]

any response?

[RokuMary-F]

Hi @gaildi,

Thanks for keeping in touch and providing the additional information.

If I'm understanding correctly, you are getting an error when entering your new Roku Pin Code when adding the Netflix channel. 

Just to verify, have you checked if the Roku account email is directly from the device by going to Settings > System > About?

If you recognized the Roku account that is linked to your Roku device, we recommend contacting Roku support at https://support.roku.com/contactus for further assistance with Account-billing related issues.

For more information about how to create, reset, change, and delete your Roku PIN code, please click on the FAQ link here: How to create, reset, find, or delete your PIN for your Roku account | Official Roku Support

Please keep us posted on what you find.


Best regards,
Mary