Solving playback issues

[runningman61]

My Netflix app is shutting down and returning to Home Screen after 1 or 2 minutes of use. I have checked the internet connection, made sure the software is updated and reinstalled the app. Is there any other fix that I am not aware 

[RokuEmmanuel-D]

Hi, @runningman61.

Welcome to the Roku Community, glad to have you here!

We understand you're experiencing an issue with Netflix while streaming. We all love streaming without interruptions—let’s get this sorted!

To make sure there are no steps left undone in the process, please refer to this quick fix below and see if they make any difference. 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also visit this support article here: Issues playing content on your Roku device.

Please let us know if you need more help, so we can explore more troubleshooting options. 

Thanks,
Emman