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Gpsman
Binge Watcher

My brand spankin new Roku 4k stick lost its memory. Why?

I turned off my tv after setting up my stick. I came back about 4hrs later to watch tv and had to set it up again. Very annoying. How can I avoid this in the future?

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21 REPLIES 21
Streamer317
Roku Guru

Re: My brand spankin new Roku 4k stick lost its memory. Why?

That sounds kind of impossible. Once a Roku is set up it doesn’t unset. Do you mean you had to go through the entire set up process such as select your language log into your Wi-Fi log into your Roku account? Select the channels you want and add them? Or did it just lose the Wi-Fi? Can you elaborate? Where did you purchase it from? Best Buy? Amazon? Target? Walmart?

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Gpsman
Binge Watcher

Re: My brand spankin new Roku 4k stick lost its memory. Why?

Had to setup from scratch. Language, etc,etc. once set up it worked fine. I will try again tomorrow in the AM. 

bought new unopened from bestbuy. 

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Gpsman
Binge Watcher

Re: My brand spankin new Roku 4k stick lost its memory. Why?

All wi-fi and other connected units are good. 

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Gpsman
Binge Watcher

Re: My brand spankin new Roku 4k stick lost its memory. Why?

Thanks for concern. I will notify if problem persists, or doesn’t 

 

goodnight. 

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AvsGunnar
Community Streaming Expert

Re: My brand spankin new Roku 4k stick lost its memory. Why?

@Gpsman 

Try using the supplied power adapter plugged into the wall (if you are currently using USB power port on TV) and see if that fixes issue.  - Eliminate an underpowered device issue.

If you find that the Streaming Stick factory resets itself again, that is a pretty good indicator that the internal flash memory or other internal hardware failure is occuring.

If you narrow down to a device failure, then replacement is your only option.

Feel free to post back with an update or if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Streamer317
Roku Guru

Re: My brand spankin new Roku 4k stick lost its memory. Why?

@Gpsman  Return it to Best Buy. But what your saying is kinda of impossible 

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Gpsman
Binge Watcher

Re: My brand spankin new Roku 4k stick lost its memory. Why?

It turns out (I think) the unit times out when not in use. I pressed the on/off switch -short press-on the side of the stick  and the light came back on. Why does it time out?  Is it supposed to?  

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AvsGunnar
Community Streaming Expert

Re: My brand spankin new Roku 4k stick lost its memory. Why?

@Gpsman 

There is a power-savings feature on the newer Streaming Sticks 4k/4k+ (models 3820/3821).

You can disable it from Settings/Systems/Power/Power Savings. (Disable 20min).

You should be able to just use the Home button on the remote to wake it though when Enabled. (The power savings feature did cause some original problems when released with certain devices)

From Settings/System/About are you on OS 10.5 or OS11.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Gpsman
Binge Watcher

Re: My brand spankin new Roku 4k stick lost its memory. Why?

The roku stick is plugged into a 4way splitter hdmi box. It turns off when I switch to my isp for tv. Hmmmm? 

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