Features, settings & updates

[Tschannen2]

When I turn my TV on I have a wonderful picture but no sound. I have reset it to factory settings and it works for a couple of days. Then the same thing happens. I need help I am 84 and homebound and I need my TV to work at night

[RokuERey]

Hi @Tschannen2,

Greetings from the Roku Community!

We're glad that you reached out here and reported this issue to us. We'd like to learn more about this and see what we can suggest about it.

Could you tell a bit more about this? When you're experiencing this issue, are you seeing an error message? Is this an isolated case for a specific content or channel? And is this a Roku TV, or are you using a Roku streaming device connected by HDMI to a TV?

Let us know more about this so that we can further assist you.

Thanks,

Rey