Features, settings & updates

[Neutralcloud]

Hi

My apps are no longer appearing and menu has disappeared 

I tried unplugging the TV for 1 minute and replug without success

Tried resetting factory default with the reset in the back of the TV without success

Screen still shows nothing.

I did the home x5 and back x5 

Here is the issue ID

03-260-183

Model 7209X

Serial number YN00T2422203 (9Y687T422203)

Software 13.0.0 build 24062-38

GC Version 9.2.113

Timestamp 2024-06-29T16:23:21Z

[RokuERey]

Hi @Neutralcloud,

Thanks for reaching us here in the Roku Community!

We understand that you're having an issue with your Roku TV and would like to support you.

Could you share with us a photo of the issue? We'd like to take a closer look.

Keep us posted!

Thanks,
Rey