Features, settings & updates

[Neutralcloud]

Hi

My apps are no longer appearing and menu has disappeared 

I tried unplugging the TV for 1 minute and replug without success

Tried resetting factory default with the reset in the back of the TV without success

Screen still shows nothing.

I did the home x5 and back x5 

Here is the issue ID

03-260-183

Model 7209X

Serial number YN00T2422203 (9Y687T422203)

Software 13.0.0 build 24062-38

GC Version 9.2.113

Timestamp 2024-06-29T16:23:21Z

[RokuERey]

Hi @Neutralcloud,

Thanks for reaching us here in the Roku Community!

We understand that you're having an issue with your Roku TV and would like to support you.

Could you share with us a photo of the issue? We'd like to take a closer look.

Keep us posted!

Thanks,
Rey

[lindalew52]

I am having the same issue. Yesterday all of my apps appeared on the home screen and now they are gone.

[Neutralcloud · Accepted solution]

Figured it out

Needed to factory reset my TV

On my Sharp TV, had to hold the "reset" button beside the hdmi ports until the screen went blank and then the Sharp logo reappeared (10 seconds)

After factory default, went through the initial settings and it re-downloaded the newest software and all working 

I'm suspecting there was something that went wrong with the latest upgrade and caused the no apps screen.

[RokuJechealR]

Hi @Neutralcloud,

Thank you for letting us know about this.

We are grateful for your effort, patience, and understanding in resolving this issue and are happy to hear that the problem has been resolved.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel