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Reel Rookie

Continue watching feature inaccessible

The Continue Watching feature on my android remote refuses to accept my password or let me create a new one.

Is this a country issue. I am in Canada. Could this feature only work in the US.

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Community Moderator
Community Moderator

Re: Continue watching feature inaccessible

Hi, @WPerzel.

Welcome aboard to the Roku Community!

We see that you are experiencing unintended behavior when using the feature and signing in to your Roku app. We are happy to resolve the issue for you.

If you're having this issue, you might try the following troubleshooting steps to see if it resolves the issue:

Try this...

  • Uninstall and then reinstall the App. This will reboot the App and try to log in again to it.
  • Try resetting your account password. If you're having trouble logging in to the App, reset the password on the website. Learn more about retrieving your Roku Account password here.
  • If none of these issues are resolved, you may need to check if you downloaded the correct Roku app. You can check it here to verify if it's the correct App: Roku Mobile App Official.

We recommend trying the above steps if they resolve your current issue. We hope we can sort it out for you soon.

Let us know how this works.

All the best,

Roku Community Moderator
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