Features, settings & updates

[takah]

New Roku Express 4k 3941 device not showing up for Airplay screen mirroring/cast.

Device is updated, already tried all the online steps found.

* Device is on the same network

* Update and restarted (both Roku and iPhone/MAC)

* Screen Mirroring always enabled

* Airplay on/off

* HomeKit Setup NOT working, probably because the Roku can't be found, so tied to the AirPlay issue

Any other ideas suggestions?

[takah]

For anybody wondering.. tried everything and engaged support, not good.

Brought it to a different network, had a a bit improvement.. the Roku was appearing as a device for Scree Mirroring, still NOT on Cast options on Apps, BUT:

But, when trying to connect it asks for the passcode on the iPhone/MAC, you put in the code and it says its wrong and fails.. found another post, link below, and this seems to be an issue for at least the past 4 months.. 

Seems like this is not good and return is the only options, need to go into another option.

Link to the passcode issue:  https://community.roku.com/t5/Features-settings-updates/Incorrect-code-when-connecting-to-Airplay-on...

[nayot712]

Me too with Roku Express 4k+ and RokuOS 14.0. Keep prompting to enter passcode just to show that my code is invalid. Will consider to return the item if Roku can't fix it in 1 weeks time.

[camsbeard]

I sent you a DM @RokuEmmanuel-D 

[chive]

I am having the same problem with the Roku Express 4K+ (#3941) and none of your troubleshooting suggestions worked and I tried to connect from multiple devices Any other tips?

[00gt]

Bought two, one mirrors fine the other will not. . .
Roku Express 4K+, unable to mirror iPhone. Roku requests that I enter a code on the phone to enable AirPlay, I enter the number press “OK” and nothing happens? Eventually Roku generates another number, I repeat etc  to no avail! Help would be appreciated.  
#Roku Express +

[RokuJechealR]

Hi Community users,

Thanks for posting to the Roku Community regarding the issue you are experiencing with the Airplay feature!

We apologize for any inconvenience this issue has caused. Our appropriate Roku team diligently investigates the matter to identify the root cause and implement the necessary fixes.

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Make and model of your phone and iOS version.
• The make and model of your modem and router.
• What troubleshooting steps have you done so far?

We'll be looking forward to your response.

All the best,
Chel

[Johnjohnjohn]

I just bought a Roku express 4K+ and am experiencing the same issue. Will probably return if this isn’t fixed. Soon. 

[RokuJechealR]

Welcome to the Roku Community, @Johnjohnjohn!

We apologize for any inconvenience this issue has caused. Our Roku team diligently investigates the matter to identify the root cause and implement the necessary fixes.

Can you provide the information requested in my previous post? The appropriate Roku team can only investigate the issue further with more details.

We look forward to hearing your response and receiving your device details.

All the best,
Chel

[Wilsonrope]

My password for AirPlay fails. It seems like the Roku and iPhone are not communicating. Have reset to factory settings, checked all phone settings but nothing seems to work. 
I have previously screen mirrored and air play on another Roku. Could this be a malfunctioning Roku?