Features, settings & updates

[BannQuist]

I am unable to airplay from my iPhone or mac to my roku express 4k device. Once i enter the airplay pin it tells me it's incorrect. I need help resolving this. 

[RokuJohnB · Accepted solution]

Hi @BannQuist,

Greetings from the Roku Community!

We understand you're having trouble with Airplay on your iPhone since it was unable to be cast with your Roku Express 4K. We're happy to help. Please check out this support article here on how to use AirPlay and HomeKit with your Roku streaming device.

Please try doing this and see if it helps with what you're experiencing.

Kind regards,

John

[ncmedia]

I have the same problem. Whenever I try to connect to airplay from Macbook (tried 2 different ones) or my Iphone (15 with latest iOS) it presents me with the code but the code never works. I also tried using the password option and it does not work.

I have read the article posted to confirm my devices (macbooks and iphones I'm using) are at the right levels and they are.

I have tried to use multiple networks with my devices.

I have checked for system updates.

This was working seamlessly with my old roku. When I bought the Roku Express 4k and put it on the same tv and same network as my previous Roku, the airplay stopped working. 

I need this Roku to work with Airplay as I use it for educational purposes.

Please post a way to debug this and figure out what is going on.

[ncmedia]

One more small correction, this is the Roku Express 4k+ (3951)

[Regisp]

the same problem

[CWillixms]

Same issue I put the code in and it’ll just keep asking me for the code again and again, bought two of these devices and neither will airplay 

[RokuRiamie-D]

Hi Community users.

Greetings from the Roku Community!

We are aware of this issue with the Airplay code that does not work with Roku devices. Our Roku-appropriate team is already working on it.

To further investigate this issue, we would like to have your Roku device details that are affected by it so that we can forward them to our Roku-appropriate team. Please provide us with the following details below.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Best Regards,
Riamie

[ncmedia]

How should I provide you the information? Rather not post those details to the forum if we can avoid that.

[RokuRiamie-D]

Hi @ncmedia,

Thanks for the response!

We understand that you don't want to share your Roku device information here. We suggest you send us a direct message.

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thank you for your cooperation. We look forward to your response.

Regards,
Riamie

[0x4d52]

I just purchased a Roku 4K Express and I’m experiencing the same problem with both onscreen codes not working nor using a specific password. I am on the iOS 18.2 Beta