Features, settings & updates

[RaduB]

Hi,

My Roku Express 4k is also not accepting the iOS passcode.

iPhone 14 Pro on iOS 18.0

Roku 3940EU2 - Roku Express 4k

Serial number: X022003MD5S0

Software version 14.0.4

Device ID: S0HGK46MD5S0

Tracker ID: ID S0-441-431 (hard to tell if 0 or O with the font)

I have tried multiple iOS and macOS devices and none accept the 4-digit passcode shown by the Roku on screen. All devices are connected on the same network. In fact, all iOS devices connect without any issue to a different tv that has airplay built-in, on the same network.  I changed the AirPlay settings on the Roku to accept a pre-defined password instead, but when I input it, I receive a password incorrect prompt.

if this cannot be resolved soon, I’m afraid  I will have to return the item, while I’m in the return window…

[RokuJohnB]

Hi @RaduB,

Greetings from the Roku Community!

We appreciate the additional information you have provided. We would like to gather some information regarding this issue you had with the Airplay feature, which is not working with your Apple devices. Could you provide us with the make and model of your modem and router?

We'll wait for your response.

Thanks,
John

[RaduB]

Hi John,

It is a Virgin Media Hub 3.0, model vmdg505/tg2492lg-vm. 

Cheers

[RokuJohnB]

Hi @RaduB,

Thanks for the additional information!

We have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[BuggerDugger]

When is this issue going to be resolved? Considering returning this item.  

[BistroBistro]

I'm having the same issue still. Is there a solution? #Roku Express 4K+

[0x4d52]

I have an update on the data:

The modem connected to DSL is an OpenReach

G.fast Modem MT992

Then that is to the Wifi Hub which is a TalkTalk

FAST 5346-3.T8

An I'm on an iPhone 16 Pro with iOS 18.2 Beta

[Cooper090]

[camsbeard]

I, too, am experiencing this exact issue.  

[RokuEmmanuel-D]

Hi, @camsbeard and @Cooper090. 

Welcome, and thanks for posting here in the Roku Community!

We appreciate your effort in reporting this issue to us and we would like to include you in the ongoing investigation of this matter. 

Firstly, I would like to thank @Cooper090 for providing all the necessary details to foster the review process. As for @camsbeard, we are grateful for your cooperation as we work to resolve the issue. However, we need more information from your device to gain better visibility into your concern. Can you please supply the following details below?

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Thanks for your continued participation here in the Roku Community!

All the best,
Emman