Hi @0x4d52,
Thanks for keeping us posted, and welcome to the Roku Community!
We want to investigate this issue further and gather your details. Can you please provide the following information?
Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
Thanks,
John
Thanks for the follow-up. Here is the data:
Model: 3940EU2 - Roku Express 4K
Serial number: XO2200Y51WYD (SOHGK4651WYD)
Software version: 14.0.4 • build 12221-E4
GC version: 12.5.25
Timestamp: 2024-10-27T15:13:41Z
Please use issue ID YD-432-913 to report the current issue.
best,
Martin
Thank you for the additional information, @0x4d52!
Please be aware that we have passed along your information to the appropriate Roku team for further investigation.
Your patience and understanding are much appreciated.
Best regards,
John
I have a Roku Express 4K+ model streaming device that is equipped with Apple Airplay, but I am unable to connect my iPhone or iPad to the device and use the Airplay functionality. I have tried restarting both devices, resetting network settings/connections, verified Airplay is 'ON' and set to 'Prompt' and nothing is working.
The Roku Device shows up in my iPhone's Screen Mirroring list, but when I select it, a prompt never comes up on the TV or phone requesting a PIN/password.
Welcome to the Roku Community, @jfbrands!
Thanks for letting us know about this issue you had with Airplay. We appreciate the troubleshooting steps you have taken so far.
We want to gather more information to investigate further. Can you please provide the following details?
We look forward to hearing from you and looking closely into this issue.
Kind regards,
John