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Tracy85
Newbie

I have a second hand roku tv. I can't replace the old email with my own.

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I am having issues with my used Roku tv. I can't add subscriptions because it is associated with the previous owner. I can't find any info about how to get me email associated with my tv.

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AvsGunnar
Community Streaming Expert

Re: I have a second hand roku tv. I can't replace the old email with my own.

Jump to solution

@Tracy85 

The only way to link/associate a Roku device or RokuTV to a different Roku account is to Factory Reset it.  Press and hold the Reset button for 30+ seconds on devices, 15+ seconds on a RokuTV.   Or you can go to Settings/System/Advanced System Settings/Factory Reset  (**Make sure you have a working physical Roku remote before performing a factory reset on any Roku device or RokuTV).

There is no way to log in/log out of Roku accounts.  You need to perform a Factory Reset and then use an existing Roku account (to link multiple Roku devices), or create a new Roku account.  A Roku account is based on the email address used.

Also cannot use the Roku mobile app to set-up/activate a Roku device or RokuTV. You need to first perform the setup/activation with a physical remote first.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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AvsGunnar
Community Streaming Expert

Re: I have a second hand roku tv. I can't replace the old email with my own.

Jump to solution

@Tracy85 

The only way to link/associate a Roku device or RokuTV to a different Roku account is to Factory Reset it.  Press and hold the Reset button for 30+ seconds on devices, 15+ seconds on a RokuTV.   Or you can go to Settings/System/Advanced System Settings/Factory Reset  (**Make sure you have a working physical Roku remote before performing a factory reset on any Roku device or RokuTV).

There is no way to log in/log out of Roku accounts.  You need to perform a Factory Reset and then use an existing Roku account (to link multiple Roku devices), or create a new Roku account.  A Roku account is based on the email address used.

Also cannot use the Roku mobile app to set-up/activate a Roku device or RokuTV. You need to first perform the setup/activation with a physical remote first.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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