Hi @elizyarb,
A warm welcome here in the Roku Community!
We would be happy to look further into this issue but we will need more details. Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?
We look forward to hearing from you and looking closely into this issue. Thank you!
Thanks,
John
John
Roku Community Moderator