Features, settings & updates

[Tracy85]

I am having issues with my used Roku tv. I can't add subscriptions because it is associated with the previous owner. I can't find any info about how to get me email associated with my tv.

[AvsGunnar · Accepted solution]

@Tracy85 

The only way to link/associate a Roku device or RokuTV to a different Roku account is to Factory Reset it.  Press and hold the Reset button for 30+ seconds on devices, 15+ seconds on a RokuTV.   Or you can go to Settings/System/Advanced System Settings/Factory Reset  (**Make sure you have a working physical Roku remote before performing a factory reset on any Roku device or RokuTV).

There is no way to log in/log out of Roku accounts.  You need to perform a Factory Reset and then use an existing Roku account (to link multiple Roku devices), or create a new Roku account.  A Roku account is based on the email address used.

Also cannot use the Roku mobile app to set-up/activate a Roku device or RokuTV. You need to first perform the setup/activation with a physical remote first.