Features, settings & updates

[Conap0]

I spent the evening on their customer service line arguing with their support team on the phone about this. They’re just paying lip service and say they will look into it for the future. I’m ready to toss my Roku’s and replace with monitors. 

[Conap0]

I have the same issue. I have a 6yo, I don’t want him clicking in something I or his mother were watching. I also don’t want what I watched last on tv broadcast to anyone who turns the thing on. 

[BronxKid167]

Hello Roku,

The next move is yours. We are waiting...

[Pudee]

EXACTLY. No one need to know what I watch. I have 5 Roku units which I share. I just got 2 Apple TV boxes. I'm going to try them this week. 

[ChristianZane]

Folks, the sky is not falling.  This is not the ‘end’ of Roku nor the “demise”, this is a stupid and unfortunate feature that will be removed at some point.  EVERY single device I’ve ever used in my life from DirecTV to TiVo to iPhone to Samsung to every Smart TV, Mac, Adobe product, Netflix etc etc has had some sort of gaffe introduced at some point and will be fixed.  Go look back at years of posts here and you will see the same discussions about a myriad of issues that all got resolved (I member the infamous Dolby Vision/LG black screen fiasco).  So just click * on the show and remove it, and have fun moving over to Apple TV or garbage Amazon interfaces.

[RokuERey]

Hi Community users,

We regret to hear about this experience and that this feature caused a little bit of trouble during your streaming.

The "Continue Watching" row can be managed directly from the home screen of your Roku device. You can delete the choice from your Continue Watching row by pressing *, which will bring up the context menu. Once the full release of this feature has occurred, the option to disable it will become available.

You should also keep in mind that some channels, like Netflix, will suggest other content to you when they think you would be interested in it. Since this occurs on the channel partner's end, you should contact the channel partner if you need assistance with this matter.

If there's any other related issue about this, please give us a heads up.

Warm regards,

Rey

[Trigger]

This answer is unacceptable. If the full release of this feature isn’t ready yet, you can push a simple update that removes it until it is. And even then, IT NEEDS TO BE OPT-IN. I shouldn’t have to be forced to dig around the menus trying to disable a feature that puts adult content in front of the eyes of children. And what about parents who don’t know how or where to look for a way to remove it? I already paid for your device - I do not consent to you trying out new ways to profit from my data that involve my child. 

[rddtf3]

Thank you for the status update, Rey. I appreciate our voices being heard and look forward to the software update!

[Conap0]

Removing them individually is the most tone deaf solution to this problem. What about if my 6yo child decides to pick up the remote and turn on the tv and a show for mature audiences is at the top of the screen? What does that do to solve the problem? I don’t care what you have in development. The idea this nonsense was pushed out without the ability to turn it off is absurd in the extreme, it demonstrates a no-understanding of your customers or how they use your product. I haven’t had this feature and y last update was months ago, which means you can turn it off and you’re just refusing to. I want it turned off. Not the promise and lip service that you’ll look into it for future releases. 

[Bf234]

@RokuERey 

Hi Rey- Thanks for a response. However, your response did not include a timeline. As mentioned by myself and many other users this feature does cause trouble during streaming, rather this feature is inappropriate for the main screen when multiple Roku devices are in a household. Please outline a timeline for when the update to disable this feature will be rolled out. If it is not slated to roll out for weeks or months that is not acceptable. This change should take priority over any and all other enhancements.