Features, settings & updates

[pinkbliss]

I know this is a really dumb question but I recently bought a tv with roku in it and can’t find the screensaver settings anywhere. I’ve legit looked through all the settings and looked at videos and pictures and could not find where the screensaver options are located. I feel like I must be blindly missing something so could someone please inform me where they are located in the settings?

[RokuDanny-R]

@pinkbliss 

Thanks for the inquiry.

You can change the screensaver on your TV by going to Settings > Screensaver > Change Screensaver.

For more information about how to change the screensaver, visit our Support page here: How do I change the screensaver on my Roku streaming device?

Thanks,
Danny

[pinkbliss]

@RokuDanny-R 

This is what I was looking for but that option is legitimately not in my settings anywhere. 

[RokuDanny-R]

@pinkbliss 

Thanks for the update.

Can you please provide a screenshot of what you are seeing in the Setting menu so we can further assist you?

Thanks,
Danny

[pinkbliss]

@RokuDanny-R

This is what I see and I can’t seem to find where the screensaver options are. I can’t seem to rotate my picture on this reply so I’m sorry!

[RokuTannerD]

@pinkbliss Thanks for the screenshot. What appears under Settings>Themes on your TV? Do you see Screensaver options appear there? 

Thanks,

Tanner

[pinkbliss]

@RokuTannerD 

Nope, it just takes me to browse themes and custom settings, neither of which contains anything to do with the screensaver 😞

[RokuTannerD]

@pinkbliss  Thanks for confirming. Could you also please try checking for a system update in Settings>System>System update>Check now? Then, see if the option appears in Settings. 

Thanks,

Tanner

[pinkbliss]

@RokuTannerD 

It says all software is up to date but the option still isn’t appearing in settings.

[RokuTannerD]

@pinkbliss Thanks for extra details. I'll follow up via private message to continue looking into this with you. 

Thanks,

Tanner