Solving playback issues

[atc98092]

I just tested my Ultra 4800, and it works fine. So it appears the Premiere 3920 is the problem. When I get a chance I'll provide a trouble ID for that one. 

[donspopc]

For my issue with No Audio or Audio control after update to HDHomeRun app version 91.0 build 20240410

Info from my Roku Premier+:

Model:4630X - Roku Premiere+

Serial number: YR006S160704

Software Version: 12.5.5 - build 4174-29

Device ID:  7KA6A6160704

Tracker ID: 04-156-291

[atc98092]

Just tested my Premiere again, still no audio

Model 3920

Serial Number YH006M798271

OS version 13.0.0 build is a beta, so will not be included here

GC version is also beta

Time Stamp 2024-05-18T13:17:22Z

ID 71-156-317

Again, my Ultra 4800 does have audio, and it is set to passthrough and connected to an AVR. It is on the same OS beta build. 

[donspopc]

Thanks Dan! I was responding to the earlier post from ERey. Roku Community Moderator asking for my device information and Tracking ID

[RokuERey]

@atc98092 @donspopc,

Thanks for sharing additional information about this.

I have made an update to the team along with the details you've provided.

We'll make sure to keep this thread posted once we have an update available.

Regards,
Rey

[Woodsman]

I'm in the same boat with both streaming stick and hardwired premium. Frozen on one channel with no options or actions thereafter using any buttons on the remote. 

Report ID: 51-157-778

Model: 3810X Streaming Stick +

Software: 12.5.0  Build: 4178-50

GC Version: 11-2-3

Hope for solution soon. I use the newest 4-tuner HDHomeRun and love it. 

[OG_Brian]

I was experiencing the same or similar problem as others here.  Starting a week or two ago, app would only play one channel.  Tried today, and app would not find device.

However, the device is showing up/running on my network (using my router web UI),  So I used the HDHomerun web UI and found a message that a firmware update was available.  I was running firmware from 2022, the latest is from 12/23.

Updated firmware, which also resets the device.  Now app works fine.

[atc98092]

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@OG_Brian wrote:

Updated firmware, which also resets the device.  Now app works fine.

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Yeah, I had already checked that. My HDHR Flex 4K is already running firmware from 12/23. Good suggestion though. 

[donspopc]

For my issue with No Audio or Audio control after update to HDHomeRun app version 91.0 build 20240410

Here is my HDHomeRun info:
Hardware Model HDFX-4K
Firmware Version 20231214
ATSC3-DRM SD20230420

Device ID 10A58D6D

[donspopc]

Is there any way to roll back my Roku to a previous release that worked fine with the HDHomeRun app?