Features, settings & updates

[RokuJechealR]

Hi @E06015,

Welcome to the Roku Community!

We understand you are having trouble with the Guest Mode feature on your Roku devices.

Please be aware that we have passed along your details to the appropriate Roku team for additional information on the investigation.

We hope to get everything sorted out soon and appreciate you bearing with us.

All the best,
Chel

[E06015]

Will we be alerted if/when a remedy is sent out?

[RokuJechealR]

Thanks for the response, @E06015.

Please be aware that once more information is available, this thread will update you on further developments in our investigation.

In the meantime, we appreciate your patience and understanding as we resolve your issue.

All the best,
Chel

[E06015]

I have purchased a new roku to use as a tester or  atleast to have on hand to know when if problem is fixed and I jus noticed something… the initial calendar dates are incorrect but suggests the correct day of week…and causes the whole cycle of issues but if Inputed  the correct check out dates regardless of initial suggested dates then all works fine. But I keep getting the initial incorrect dates suggested on entering guest mode.

[UpsetGuestMode]

That appears to be a different issue to the one on this thread. None of my units show the wrong date cluster.

[KratkyN]

Agree that it is an error in the ROKU system that has been introduced.    I have 5 different ROKU devices configured for Guests at different properties under a couple different accounts and ALL of them are not working as they previously did.   I no longer get the Welcome Guest Screen...  but now get the ROKU Home Screen & when I click on Guest Options & look at the calendar - the departure date is set to 3 or 4 days into the future...   & I don't know if ROKU deleted the content of my departing guest.   If working correctly, as it previously did, ROKU should have at 11:00 on day of departure, logged my guest out, deleted their content & then displayed the Welcome Guest screen!!   

And a note for the ROKU Monitor(s)...  Really need this resolved quickly; having me unplug/plug back in my connections is not a fix!

Thanks.

[E06015]

Any update on this issue?

[RokuJechealR · Accepted solution]

Hi Community users,

Thank you for bringing this issue to our attention, and we're sorry for any inconvenience this may have caused.

Please be advised that our dedicated relevant team is diligently investigating the matter to identify the root cause and implement the necessary fixes in the upcoming weeks.

We understand the value and importance of delivering high-quality content and services, and we greatly appreciate your patience and understanding while resolving this issue.

 To help with tracking and reference, we'll mark this post as solved.

All the best,
Chel

[Potomaclion]

Mine is 13.1.4:1512

[davegaeddert]

Any ETA on an update? I've started telling people to unplug it and plug it back in too. Thanks!