Features, settings & updates

[ClayMorSC]

My beautiful new Roku  ultra is still having the continue watching feature bomb out.  All older Rokus and smart tvs are fine

[ClayMorSC]

In Plex

[Pompey]

I can concur.....  my old 4660 never had this problem,  My new 4802 in use for just about a month has had this problem twice already ..........

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

Thank you for bringing these to our attention. We would like the following details to coordinate this issue with our appropriate team for further investigation:

• Does it show on other Roku devices that are connected to the same account?
• Did you check all of the "What to Watch" shows to make sure it didn't get moved to the bottom
• Roku device model, serial number, device ID, and OS version of the Roku device that you're having an issue with. (this can be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please keep us posted.

Best regards,
Riamie

[Pompey]

I responded to your request and supplied all device info and tracker with a PM.

Thanks much

[RokuRiamie-D]

Hi @Klr72575,

Welcome to the Roku Community!

Kindly refer to the troubleshooting steps provided above for the issue with your Roku "Continue Watching" category. If the issue persists, please provide the details mentioned above.

We look forward to your response.

Regards,
Riamie

[cloud216merlin]

OK, I NOTIED THE NOTE FROM ROKU ON HOW TO RESTART 'SYSTEM SETTINGS".

I did it and yes, CONTINUE WATCHING popped up....good, but, I shut it down for 5 minutes and went to BB and NO CONTINUE WATCHING SHOW UP....

THIS HAPPENS ALL THE TIME AND IT'S BEEN GOING ON FOR ALMOST 2 MONTHS NOW...NEVER BEFORE DID I HAVE THIS POBLEM......FIX IT, PLEASE !!!

[Maplesryup]

Hello
9-20-2024 5:04 pm
ROKU streaming stick 4k has stopped showing save list under What to Watch
Issue Support Tracker
Model: 3820RW - Steaming Stick 4K
Serial number: X01700U5YV6U (S0904215YV6U)
Software Version: 13.1.4 * build 1510-CU
GC version: 12.2.22
Timestamp: 2024-09-20T21:55:35Z
Please use issue ID 6U-380-035 to report the current issue.

No where to send information.

[RokuArjiemar]

Hello! @Maplesryup,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding your feedback about the missing selection of what to watch. We are pleased to assist.

We will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[applecrispannie]

I read through the thread and have the info for all 3 of my Riki’s that is needed but don’t know where to submit. I would prefer not to post it in the thread. Thank you