Features, settings & updates

[1556]

Everything I play, the closed captions start. Even if I turn them off they come back on after a moment or two. I went into the main settings and it continues. Where do I go from here? It's annoying. We have 6 rokus and 2 roku TVs. Have not added anything for at least 2 years. This has been happening for at least a month.

Thank you

[RokuJechealR · Accepted solution]

Hi @1556,

A warm welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing with the Closed caption features on your Roku device. We're here to help.

If Roku's closed captioning doesn't turn off, you can check the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off.

Please note that most channels and apps have their own settings and will override the settings in Roku menus. Check each channel's individual settings and turn off captions. Some channels manage their own content programming, including closed captions and subtitles on content. Reach out to the channel if changing the captions on the Roku settings does not resolve the issue.

For more detailed information, see this link: Turning closed captions on or off.

We hope it helps. Feel free to keep us posted, and we'll continue assisting you further.

All the best,
Chel

[speedball0622]

DOES NOT SOLVE THE ISSUE

Iid like to throw the POS TV onto the street

[micki78]

The captioning is testing us!  Just one of our tv's started this captioning on its own.  It shows "off" on Roku settings and "off" on Samsung settings, yet it continues.  I saw that three channels were mentioned as having their own captioning, but we don't use any of them.  I spent 30 minutes with Samsung rep to get help, but he determined it was not Samsung.  I'm out of ideas and patience - could you please suggest a solution.  Thank you

[Kbendz14]

My closes caption wont turn off as well. Please help it so annoying. 

[RokuEmmanuel-D]

Hey, @Kbendz14.

Thanks for sharing it here in the Roku Community!

We totally understand that your Closed Captions won't turn off, and we'd like to examine your concern more closely. 

Could you please confirm?

• What Roku device/TV do you have?
• Is the closed captioning setting was turned off? 
• When did you start noticing this issue?
• Did you receive any updates recently before this happened? If so, can you please provide the latest version of your Roku? (You can find it by going to Settings > System > About.)

Please keep us posted!

Best,
The Roku Community Team

[Kbendz14]

I have a Roku that connects to my tv not a roku tv. I have tried to turn it off and it comes right back on. I have the latest version and most up to date updates. My version of the Roku is software is 14.1.4 build 7709. I notice a two months made an inquiry and it seemed to go away and now it is back do the same thing. It is really annoying and please make it stop. I turn on and immediately goes back on automatically.   

[RokuEmmanuel-D]

Thanks for the follow-up, @Kbendz14! 

We understand that you're still unable to make the captions turn off. 

To help you get this sorted out quickly, could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon! 

Best,
The Roku Community Team

[Kbendz14]

Serial number is Yhoohr734928. Device ID is K4307H734928. Softer where version is 14.1

[RokuEmmanuel-D]

Thanks for this info, @Kbendz14!

We are one step closer to resolving this issue. To help us look closely into this, could you also provide the Tracker ID of the device? 

Just follow the instructions posted above this thread. 

We look forward to hearing from you soon!

Best,
The Roku Community Team