Features, settings & updates

[ShaneLee]

That works but have to do it every time I turn on the tv

[Hannah146]

I have the same problem, every time I turn on the TV closed captions is on, even if I had turned them off. 

[Merlin749]

Me too, been doing it for a week or so. Did a Roku update do this??

[RokuJechealR · Accepted solution]

Hi Community users,

Thanks for posting to the Roku Community!

We understand you are having trouble with the closed captioning feature on your Roku device that won't stay off, and we're sorry for the inconvenience it has caused.

Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

In addition, channel providers manage their content programming, including closed captions and subtitles. Reach out to the channel if changing the captions in the Roku settings does not resolve the issue.

Please keep us posted on how it goes.

All the best,
Chel