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Rambowie22
Channel Surfer

Closed Captions not working on cable

I'm having trouble with closed captions. I can access CC via individual apps (Netflix, Hulu) but they are not working on my cable service--I have Directv. The Directv service is connected via cable, I do not use the Directv app. The cc disappeared about 1 week ago.

 

TV Sharp model LC-50LBU591U

SN YN00J8094301 (9H478J094301)

Hardware 7202X

Software Version 11.5.0 build 4312-38

Timestamp 2023-02-20T02:11:22Z

Issue ID 01-072-131

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7 REPLIES 7
RokuLianna
Retired Moderator

Re: Closed Captions not working on cable

Hi @Rambowie22,

Thanks for posting here in the Community.

For many channels, closed captions can be activated from the settings of your Roku device.

  • Press Home on your Roku remote
  • Scroll and select Settings
  • To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions.
  • Select Captions mode and choose when captions appear
    • Off – captions never appear
    • On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel.
    • On replay – captions appear only after pressing Replay on your Roku remote (with content that supports instant replay)
    • On mute – captions appear only when volume is muted

For more information, visit this Support link: How to enable closed captioning.

Let us know if this works for you!


Warm regards,
Lianna

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HDMIGuy
Roku Guru

Re: Closed Captions not working on cable

@Rambowie22 Is this a Roku TV?  If the captions are working on Netflix, Hulu, etc... the issue is likely not related to Roku but the Directv service.  Have you checked with Directv about this issue?

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HDMIGuy
Roku Guru

Re: Closed Captions not working on cable

@Rambowie22  For Directv   

  1. Press INFO on your remote.
  2. Scroll right and select CC.
  3. Select Closed Captioning.
Turn on closed captioning for DIRECTV STREAM
  1. Press Home on the DIRECTV STREAM remote.
  2. Go to Settings and then Preferences.
  3. Choose Accessibility.
  4. Select Captioning and then Display to turn on or off.
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Rambowie22
Channel Surfer

Re: Closed Captions not working on cable

I’ve tried that and it doesn’t work.

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Rambowie22
Channel Surfer

Re: Closed Captions not working on cable

Yes, this is a Roku tv.

The remote for this Directv receiver doesn’t have a remote to access CC. The Roku tv is the source of CC. Roku CC were working 2 weeks ago. As stated, I’ve tried restarting, I’ve reset to factory default, I’ve test other apps. The only area with issues is the Directv input. It is a direct cable hookup. 

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RokuKarla
Retired Moderator

Re: Closed Captions not working on cable

Hi @Rambowie22

Thanks for the note.

Some channel manages their own content programming, including closed captions on content. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue.

You can reach Direct TV support here

 

Regards,
Karla

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Rambowie22
Channel Surfer

Re: Closed Captions not working on cable

The problem is not with Directv—CC are working on the app and my other TV as well. I’ve searched the community and support forums here and there are many similar reports of CC issues with Roku. 

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