Features, settings & updates

[Kbendz14]

I try to close the Closed Caption off by going to settings-accessibility- turn off. It continues to turn back on with out prompting it on. It’s annoying and a displeasure. Please help.

[RokuEmmanuel-D]

Hi, @Kbendz14.

Welcome, and thanks for posting here in the Roku Community!

We understand that you're experiencing issues with closed captioning while streaming, and we would like to help.

To help us understand the issue better, could you let us know about...

• In what specific channel or show does the closed-captioning continue to show even when turned off?
• What Roku device is affected by this issue?

In the meantime, you may visit this support article: Turning closed captions on or off.

Please keep us posted. 

Thanks,
Emman