Features, settings & updates

[Ahchoo]

I have the new Roku 2024 4k Ultra streaming player. I have a weird issue where that when the Roku goes to sleep after 20 min, or I say "Hey Google turn off the Roku", that the Roku will turn off my TV, but will not properly turn off my soundbar. The soundbar and the TV are connected and configured to use eARC. This causes the TV to switch audio out away from the soundbar and back to the TV Speakers. If I turn off the TV normally or via the TV power button on the Roku remote the connection is not broken.

TV is connected to the soudbar via the HDMI eARC. I have the Roku plugged into a second HDMI port on the TV.

I suspect it might be a CEC issue or possibly a setup issue on my side? I am just not sure what it could be. This did work with my Roku Ultra 4k 2018.

Any help would be greatly appreciated!

[RokuEmmanuel-D]

Hi, @Ahchoo. 

We are glad to have you join us here in the Roku Community!

Thanks for bringing this issue to our attention. We're glad you reached out to us so we can dig deeper into your concern about your Roku Ultra. 

To help us investigate further, could you provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Soundbar Model
• TV Make/Model
  
• Any troubleshooting you have tried to resolve the issue? 

Let's get this sorted out by supplying all the details so we can start looking closely into this.

Thanks,
Emman