I realize many people are having trouble with HBO Max, but I do not even have an option to uninstall. I can uninstall every other channel. I restarted the Roku and even did a factory reset. I have logged out of every device. Like others, HBOMax crashes every time I open it. Are others having issues with the uninstall as well? Any suggestions? Also, I am having a terrible time finding a way to get support from Roku. Am I missing something there?
Hello all, I just purchased Roku Premiere | HD/4K/HDR Streaming Media Player, Simple Remote and Premium HDMI Cable. I'm trying to set up my HBO but I'm running into a problem. When I select the channel I get the blue loading dots at the bottom then the screen goes black and nothing happens. I have tried to uninstall the channel then reinstall it. I have tired to restart roku. I have even tried to uninstall, restart and then reinstall the channel. None of this is working. Anyone have any thoughts?
Thanks for the inquiry.
Can you please specify the issue you are experiencing? What HBO channel are you trying access?
If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Please keep us posted.
Thanks,
Danny
Did you subscribe to HBO Max via Roku?
I've never subscribed to anything through Roku, but I've read that you can't uninstall a channel while you have an active Roku subscription to it.
How can I uninstall the HBO Max App in Roku Streaming Stick+ so that I can reinstall it and enter a different User ID. I have added HBOMax to my Xfinity Package and want to delete the old one and add a new one. When I REMOVE it and add it again, it comes up with my old ID.
Sorry if I am posting this question in the wrong place. If so, can someone lead me to another source that might be able to answer this?
I found the answer to my question:
that is not true. only hbo max has no un still option when the star key is activated. i have several subscriptions and every other one (e.g. disney, starz) has a 'remove' option but hbo max.
Hi @jmccr1,
Thanks for posting in the Roku Community!
I understand that you are unable to uninstall HBO Max on your Roku device.
If you are trying to remove a channel, first determine if the channel has a subscription and whether that subscription is billed to your Roku account.
If the channel you want to remove is listed on this page, the subscription must first be canceled before the channel can be removed from your Roku device.
For full information on this, you can take a look at this link: How do I remove channels from my Roku® streaming device? | Official Roku Support
Hope this helps! Let us know if you have any other concerns.
Kind regards,
Mary
Same here. I just want to re-install the app.... I do not think I should need to cancel my subscription just to delete/reinstall the app.
When it works, it is terribly sluggish... Most of the time, though, it kicks me back to the Home Screen shortly after opening. If I finally get to my show due to some miracle, it kicks me back out randomly.
I know we should contact HBO for support of their app. But this is a ROKU issue - not being able to reinstall an app. I do not want to do a factory reset and have to set the entire thing back up again.
Hey @wonderbow
Thanks for reaching out here in the Community!
Please be advised that the only option to remove a channel is by canceling the subscription first. No worries, as long as you're within the billing cycle of your HBO Max membership, you won't be charged again upon resubscribing to the channel.
Make sure as well to restart your Roku device before adding the channel back in to ensure the process is successful.
We appreciate your understanding.
All the best,
Kariza