Features, settings & updates

[rowleydd]

I have a new Roku Ultra LT from Walmart. It has the latest 11.5 version Update to allow use of bluetooth headphones. It works great when connected, however it will not automatically connect the next time i turn on the headphones. I have to go into settings and manually connect everytime.

When i use them with a firestick tv they automatically connect without fail. 

Has anyone else had this issue and were you able to resolve? Thanks

[atc98092]

It's possible they are connecting to the Fire TV instead of the Roku when you turn them on. I have no idea if your headphones have a way to prioritize which device will connect first. My car is supposed to connect to my phone before my wife's, but it doesn't always happen that way. But if there's a way to do it, it would be in the headphones, not the Roku or Fire TV.

[Mershon76]

Same issue here. No other connection is occurring with my headphones. Manual connect works fine. 

[rowleydd]

When I use the same headphones with another tv that uses a firestick they connect automatically every time so it has to be the Roku. Hope they come out with a software update to correct the issue. 

[RokuDanny-R]

@Mershon76 @rowleydd

Thanks for the posts.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny

[Mershon76]

Just a note, the Roku indicates the headphones ARE connecting and disconnecting when powered on / off when in Auto-Mode. No sound is present however. Manually connecting works just fine. 

Model 4802X - Roku Ultra

Serial number X0110005ENGMM

Software version 11.5.0 - build 4312-C2

Device ID SODA229EN6MM

Tracker ID MM-033-023

[RokuDanny-R]

@Mershon76

Thanks for the post.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

In the meantime, can you provide the brand and type of Bluetooth headphones you are using?

Thanks,
Danny

[Mershon76]

Bose QuietComfort 35 II

[Lorriev]

I, too, am having to manually connect my bluetooth audio device every time I turn on the Roku.

Prior to the 12/12/22 software update, my earbuds automatically connected to the Roku every time. There have been no hardware changes during the intervening time (same tv, same earbuds, same Roku).

Roku Info:

Model 4802-Ultra, S/N X01000CK6YJV, Device ID S0DA225K6YJV, Software Version 11.5.0 Build 4312-C2

Bluetooth Earbuds Info:

Brand: Occiam, Model: T17

Tracker ID:

JV-034-337

[RokuDanny-R]

@Lorriev

Thanks for the post and providing us with your information.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny