Features, settings & updates

[Saveall]

Pairing with AirPod Pros went fine, but there is continual audio drop out every few minutes. Some drop outs are for a second, others for 3-5 seconds.

I've disconnected and reconnected the AirPods multiple times with no change in results.

AirPods are staying within 8-10 feet of TV. No other blue tooth devices operating in range.

Audio without a bluetooth connection/private listening is fine. This is a brand new purchase and it has happened since installation.

Anyone else? Solution or suggestions?

[RokuJohnB · Accepted solution]

Hi @Saveall,

Thank you for posting here in the Roku Community!

We will gladly assist you with this AirPod issue further since the audio keeps dropping.

If audio momentarily drops, stutters, or pops, or you continue to hear other audio issues, try the suggestions below.

• When using wired headphones, ensure they are securely connected by removing and firmly reinserting them.
• When using Bluetooth headphones for mobile Headset Mode, try re-pairing them with your phone or tablet. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
• Check that your headphones work appropriately by listening to them on another device.
• Stop and resume the movie or TV show you are watching.
• If you use the Roku mobile app, turn Headphone Mode off and back on again. If restarting the Headphone Mode session like this does not work, close and reopen the Roku mobile app and try again.
• Restart your Roku device by unplugging the power cable, waiting a moment, and reconnecting it.
• If possible, try a different pair of headphones.

You may also want to check out this support article on resolving an issue with Headphone Mode.

Best regards,
John

[Sharongore]

I get beautiful sound with the ear pods, but no TV sound at the same time

[Sharongore]

I just need to know how to use EarPods and watch TV with TV sound at the same time

[renojim]

Sorry, it's not possible.  It's been requested many times, but no movement from Roku.  All of their methods of "private listening" whether through the mobile app, a remote with a headphone jack, or Bluetooth connected headphones disable the TV's sound.  The only solution I can think of is to connect a Bluetooth transmitter to the TV's optical audio output.