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fumbling17
Reel Rookie

Bandwidth saver not working while watching HBO Max

My Roku bandwidth saver has stopped working while I’m watching HBOMax. It had been working up until 4 days ago. It still works on all my other apps. Now, it lets HBOMax run all night whereas before it would stop at the usual 4 hours. I have a Roku Premiere. 

3 REPLIES 3
DBDukes
Community Streaming Expert

Re: Bandwidth saver not working while watching HBOMax

Settings > System > About

Conform the model number.

What is the OS version?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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fumbling17
Reel Rookie

Re: Bandwidth saver not working while watching HBOMax

It’s a Roku Premier 3920X

Os is 9.4.0

DBDukes
Community Streaming Expert

Re: Bandwidth saver not working while watching HBOMax

That setup should definitely work, although that's not the latest software update. 9.4.6 is the current release.

Confirm the feature is enabled: Settings > Network > Bandwidth saver > On

If it's already set that way, restart the device.

If that doesn't resolve it, manually run a system update: Settings > System > System update

If that doesn't resolve it, turn Bandwidth saver Off, then restart. Then turn it on and restart.

Did any of that resolve it?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
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