Features, settings & updates

[Onevox]

Roku IS linked to Google photos. The google album is appearing as "connected" when I'm logged in to my Roku account on desktop. "Linked from Google Photos. 95 photos"

But it not showing up in Backdrops on the TV

1. I reset the Roku system.
2. checked for software updates
3. Roku on TCL TV
4. restarted the TV several times
5. Scanned the QR code several times to try to confirm link

Any ideas?

[RokuJohnB]

Hi @Onevox,

Greetings from the Roku Community, and thanks for flagging this concern directly to us!

We would like to investigate further this issue you had with the backdrops since they were not showing on your Google Photo Album. Can you please provide the following details below?

• Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John

[Ddowdle]

I'm having the same issue. 

Tcl 50s435

C157x

13.1.4 1510-93

Id2e379911

[Mettingk]

I have same issue. I am logged in on my Yahoo  email account and I used the scan code to load my Google pictures. 

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted, and welcome to the Roku Community!

We want to gather additional details to investigate this issue more thoroughly. Can you please provide the following information below?

• Do you see "My photos" when scrolling to the bottom while in the Backdrops app? You should show it there if you can see the photo or album you chose to upload via Google Photos.
• If you can't see it, could you send us a photo under "My Albums"?

In the meantime, you may try these steps below:

1. Go to the Backdrops App > Connect Google Photos

2. Select Upload photos

3. Scan the QR code from your mobile device and follow the onscreen instructions.

4. Use your Roku.com account to sign into backdrops.roku.com

You may also want to check out this support article on how to use backdrops on your Roku streaming devices.

We'll wait for your response.

Thanks,
John

[TF4]

I have the same issue.   

logged in to backdrops it shows my linked album.   

on the TV, there’s no way to get to it or select it.  

[TF4]

still does not display personal photos.  when will this be fixed? 

[Mikdunkadunk]

Im also having this issue. My google photos is connected but every time I go to the tv app it juts wants me to reconnect and gives me another QR code 

[RokuJechealR]

Hi @TF4, @Mikdunkadunk,

Thanks for posting to the Roku Community!

We understand you are having trouble with the backdrops feature on your Roku device. Did you try the troubleshooting steps provided above by @RokuJohnB?

Together with this additional information:

• Do you see "My photos" when scrolling to the bottom of the Backdrops app? If you can see the photo or album you chose to upload via Google Photos, it should be there.
• If you can't see it, could you send us a photo under "My Albums"?

If the problem persists, can you please provide the following details below?

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

All the best,
Chel

[TF4]

Issue report tracker

Model: KJ02X - Roku TV

Serial number: X02700HJKORD (S15N41JKORD)

Software version: 14.0.4 • build 12230-HS

GC version: 12.6.32

Timestamp: 2024-11-17T05:41:26Z