Features, settings & updates

[JamesMLV]

I'm also having the same problem. I tried to dig into it a bit and can see from Roku's website that it's hitting a rate limit on the google service to retrieve the photos (from the google response: 429. That’s an error. The rate limit for this service has been exceeded."

So Roku needs to fix their connection through to Google.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Pompey!

We understand that you're also encountering the same behavior when using the backdrops and screensaver on your Roku, and we'd like to look closely into this. 

To help us in the investigation, kindly supply the following information below. 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

All the best,
Emman

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue here in the Roku Community!

We understand that the photos on Google won't show when using the photostream. No worries; we're here to monitor this. 

Before proceeding, could you give us your device details to gain more visibility of the issue?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Short video or photo of the incident.

We are eager to get you back on streaming. Please help us supply all the needed information to foster the investigation process. 

Please keep us posted. 

All the best,
Emman

[gerrygr1]

Thx.  Looks like it's fixed.   It's now working on my two Premiers and I can see the pictures in my Roku profile

[Pompey]

Same issue here. I have an Ultra 4802.

[Pompey]

Hi Emmanuel:

I sent you all the device info and tracker ID via PM.

Thanks much

[Pompey]

Hi Emmanuel:

I sent you all the device info and tracker ID via PM.

[wt0dx]

Model 3941x Roku Express 4K+

serial number X01600A1X14M

Software version 14.0.4 build 12221-CR

Device ID S07P21A1X14M

Tracker ID 4M-481-229

[Ladyjethro]

 am having the same problem.  I have restarted and that did nothing.  Screensaver and Backdrops both connecter to my Google photos.   Keep getting the same beach and trees.   

Model G204 - Roku TV

 Serial number X01900ASEDTW (S08C633SEDTW)

Software 14.0.4 build 12228-CH

..GC  version   12.7.23

[2220196]

Same problem here too.  It sometimes works but usually doesn't.  Seems like a common problem.