Features, settings & updates

[Regulator88]

Airplay will work in my roku tv but not roku express 4k. Both have the same software versions and builds but the express does not come up as an option to mirror from my phone. I have been through every forum and help desk for the past 2 days. 

MODEL-3941rws

SERIAL-X02200VEGFWX

DEBICE ID-S0HCK33EGFWK

[RokuTakashi]

Hi, @Regulator88

Greetings and welcome to the Roku Community.

Thanks for letting us know about your concern regarding the Airplay not working on your Roku Express 4K, and we'd love to assist. Have you tried performing a system restart and then trying to connect your devices once more to see any improvements? if not, then we recommend performing it by navigating to Settings > System > Power > (skip if not available) > System Restart.

Please let us know.

All the best,
Kash

[Regulator88]

I have done multiple restarts on the device and also iPhone. I can control the device through the roku app but cannot mirror via airplay settings. 

[RokuERey]

@Regulator88,

Thanks for the update and for sharing with us those steps you've tried.

When you say it is not working, is this a playback issue you're experiencing, or unable to find your device when accessing AirPlay?

In addition, to the information you provided previously. Could you also share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Mobile device brand, model, and OS
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

This will help our team better understand this.

Please keep us posted.

Thanks,

Rey

[Regulator88]

Device model- 3941rw2

Serial #-x02200vegfwx

Device id-S0HCK33EGFWX

Mobile device -apple 11 pro max 17.1.1 os

Tracker id-WX-476-539

[RokuERey]

@Regulator88,

Thanks for the update!

Could you also share the software OS/version of this device with us? 

Please keep us posted.

Thanks,

Rey

[Regulator88]

My apologies. 

Software version 12.5.0 build 4178-E4

[RokuERey]

@Regulator88,

We'll take it from here, and we'll forward this over to the appropriate Roku team for further investigation.

We'll get back here once we have an update available.

Thanks,

Rey

[Regulator88]

Thanks Rey!

[Regulator88]

Any solution? Are the roku devices not compatible with ios airplay?