Features, settings & updates

[BAMHousehold]

For the last few weeks, every day, I have had an issue with AirPlay disconnecting within a couple of minutes.  It does not matter if it is audio only, like podcasts or screen mirroring.  The only solution I have found is to go into my Roku TV settings -> power -> restart.  Then AirPlay will work fine for the day.

This seems to have started after the last Roku OS update.

[RokuJohnB]

Hi @BAMHousehold,

Welcome to the Roku Community!

Thank you for letting us know about the issues you've been experiencing with the Airplay feature on your Roku TV. No worries! We're here to investigate further. 

• Could you please send us the software version of your Roku device by going to Settings> System> About?

In the meantime, you may also reset the existing paired devices on your Airplay by navigating to your iPhone's Settings > Airplay > About Airplay.

We look forward to hearing from you soon.

Thanks,
John

[BAMHousehold]

My software version is 13.1.4 - Build 1512-ET

I assume the reset pairings you provided was for the Roku not phone as I dont see that on my phone, and I am using a Mac to airplay anyway.  But I did do the reset on the Roku now and will see how it goes.

I will add I have to do this restart everyday.  I generally use airplay on in the morning, so I am not sure timing, but I do know that everymorning this is happening.

Thank you!

[BAMHousehold]

I am still having the same issue after reseting the pairings.  Also, rebooting my computer does not help, I have to power cycle the Roku TV

[Rando72]

Yeah,… I have been having the same issue.  Using my iPhone with AirPlay to Roku TV, it will work for approx 10 minutes, then disconnect.  (Steaming from safari).   Seems like technology should be better than this. 🫤

[donlyfe556]

This has been happening to me as well for several weeks and is VERY ANNOYING! I have to power cycle my Roku TV every time I want to use AirPlay. Resetting my AirPlay devices has not fixed the issue. Resetting my router has not fixed the issue. Happening with multiple AirPlay capable devices. There has been at least one update to my TV since this started that still has not fixed the issue. We demand an update and resolution on this issue @RokuJohnB.

TCL Roku TV - software version 14.0.4 - build: 12221

[donlyfe556]

For at least the last two months the AirPlay feature has stopped working properly. It connects to the TV and plays content for about 30 seconds without showing any visuals (artwork, video, etc) before disconnecting. I have to power cycle (system restart) my Roku TV every time to get it working properly.

This is extremely annoying and has already been previously reported to Roku customer support! There has been at least one update to my TV since this started that still has not fixed the issue. I demand an update and resolution on this issue in the next update.

TCL Roku TV - software version 14.0.4 - build: 12221

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted!

We want to gather more information about your issue with the Airplay feature, which keeps disconnecting from your Roku TV. Can you please provide the following details below?

• What is the make and model of your modem and router?
• The iOS version and make and model of your iPhone
• Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

[BAMHousehold]

Router:  erro 6
MacOS: 14.6.1
TV: G848X, X01200CC7KHY (S0NU43CC7KHY), 14.0.4 Build 12221-ET, GC Version 12.5.25

ID: HY-442-851

I have ensured that software is up to date, I have rebooted both devices, I have cleared and reset the pairings.

[donlyfe556]

Hello @RokuJohnB, 

Router Model/Vendor Name: XB8/Technicolor

iOS version 18.1 - iPhone 15 Pro Max and iPad OS 18.1 - iPad 8th generation

TCL Roku TV model 43S525/C112X

Serial number: X001001U2W9J

Device ID: S043F9DU2W9J

Software OS version: 14.0.4 - build 12221-93

Tracker/Issue ID: 9J-443-067