Features, settings & updates

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @bradytech!

Could you also provide the device details of your Roku TV so we can have it investigated? This will help us gather more information and resolve the issue quickly. 

We appreciate your help!

Best,
The Roku Community Team

[bradytech]

Westinghouse Model: WR70UT4212

Hardware ID: G892X

Serial Number: 14.1

Device ID: S13Y338GH52L

[RokuEmmanuel-D]

Thanks for the follow-up, @bradytech!

We truly appreciate your effort, and we'd be happy to pass this forward to the team for investigation. 

No worries; we'll keep you posted.

Best,
The Roku Community Team

[RokuEmmanuel-D]

Great to see you here in the Roku Community, @Kevin2815!

Thanks for informing us about the issue you're experiencing with Airplay on your Roku. I'd like to be able to get this investigated so we can get you back up and running.

Here's a quick fix you might try:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let me know if this works!

Best,
The Roku Community Team

[Kevin2815]

I do not see Advanced  Sytem settings when I click Settings I see the attached pic.

[renojim]

@Kevin2815, you have to select System and then you'll see Advanced system settings.

[Kevin2815]

Thanks.  Followed those instructions and still didn’t work.  Also unplugged the Roku and put it back in.  Still no success.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Kevin2815!

We see that you're still encountering the issue after doing the steps provided. 

To help us investigate further, could you please provide the following device details below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon!

Best,
The Roku Community Team

[Kevin2815]

It worked today.  And I didn’t do anything different.

[bradytech]

Just an update. Since my first post on December 19th, we have gone up from 7 teacher Macbooks unable to connect to Roku devices to now 11. I am also in contact with Apple Support but they are having issues finding a solution on their end.