Features, settings & updates

[Markt1891]

I have a Roku Express HD and find that it requires activation quite frequently.  I don’t know if this is happening after a software update.  Is this expected or is activation supposed to be a one-off activity?  Thanks.

[RokuEmmanuel-D]

Welcome, @Markt1891.

Thanks for flagging this issue to us!

Could you share a bit more info so we can dive deeper?

• When exactly did you notice this issue?
• What steps have you taken so far?
• If you can access your settings, can you tell us what the latest software version is on your Roku? (Just head over to Settings > System > About to see it.)
• Is this happening when streaming on a channel?

Please get back to us soon!

Roku Community Team

[Markt1891]

I have had the device for a few months and have noticed the issue 4 or 5 times in that period.  The software version is 14.1.  It does not happen when the device is in use.  I use it mostly for AirPlay and I discover the issue when trying to AirPlay something from my iPad and it fails to connect.  The device is prompting for activation (which I do via the QR code).  Once activated I then have to also enter a one-off code for AirPlay connectivity, even though I have done that many times before.  It’s almost as if the device has reset?

[Markt1891]

Oh, just to add it’s powered off the TV USB port.  However, I assume losing power when the TV is off should not mean that it needs re-activation.

[renojim]

@Markt1891, some TV's can't really supply enough power from their USB ports and it can cause all kinds of strange problems.  Try a USB power adapter/charger from a phone/tablet that can supply at least 1 Amp (1000mA) plugged into the wall and see if it still happens.