Discussions

[RokuJohnB]

Hi @Franck37,

A warm welcome here in the Roku Community!

We will be more than happy to take a closer look into this issue that you're experiencing. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)

We look forward to hearing from you soon.

All the best,
John

[Franck37]

It s a roku tv. The serial number is LZVH7YA019062

[RokuJohnB]

Hi @Franck37,

Thanks for keeping us posted!

We appreciate that you're providing this information to us! Please locate the bottom or back of your Roku TV and try to perform a factory reset. The actual reset button is either pinhole-shaped or tactile and requires a straightened paperclip to press and hold. Your Roku TV can be successfully factory reset by pressing and holding the reset pinhole or tactile button for 10 seconds.

You can also check out this support link here on how to system restart or factory reset your Roku streaming device.

If the problem still persists, please keep us posted.

Best regards,

John

[makaiguy]

If you can faintly see the image by close inspection with a torch/flashlight, it indicates a failure of the screen's backlight.

Hardware issues with these sets need to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

[Franck37]

Okay, thanks