Hi @ChrisJ5,
Thank you for bringing this to our attention.
We're happy to look into this and investigate. To do so, kindly provide us with the following details:
- When did you start having this issue?
- What troubleshooting steps have you taken so far?
- Could you send us a photo of the error message?
In the meantime, we would suggest trying the steps below:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System Restart.
With more details, we'll be able to provide you with an accurate resolution. Please, keep us posted.
Regards,
Janadee
Nadee K.
Roku Community Moderator