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ChrisJ5
Newbie

temperature check keeps coming up after an hour of streaming

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Never had an issue until recently. If I watch the tv thru Roku for an hour it comes up with temperature check

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RokuJanadeeK
Community Moderator
Community Moderator

Re: temperature check keeps coming up after an hour of streaming

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Hi @ChrisJ5,

Thank you for bringing this to our attention.

We're happy to look into this and investigate. To do so, kindly provide us with the following details:

  1. When did you start having this issue?
  2. What troubleshooting steps have you taken so far?
  3. Could you send us a photo of the error message?

In the meantime, we would suggest trying the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

With more details, we'll be able to provide you with an accurate resolution. Please, keep us posted.

Regards,
Janadee

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: temperature check keeps coming up after an hour of streaming

Jump to solution

Hi @ChrisJ5,

Thank you for bringing this to our attention.

We're happy to look into this and investigate. To do so, kindly provide us with the following details:

  1. When did you start having this issue?
  2. What troubleshooting steps have you taken so far?
  3. Could you send us a photo of the error message?

In the meantime, we would suggest trying the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

With more details, we'll be able to provide you with an accurate resolution. Please, keep us posted.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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