Discussions

[JRobinson]

Thank you and I appreciate it 

[innagadadavida]

"Issue Report Tracker"

Model: A118X-Roku TV

Serial Number: X0030047GWAD (S05MY0C7GWAD)

Software Version: 12.5.0 / build 4176-88

GC Version: 10.3.23

Timestamp: 2023-11-21T07:29:50Z

Issue ID AD-467-009

The issue was a loud crack out of my ROKU Bookshelf speaker/Left Rear, this time. Please, keep us informed?

[RokuJohnB]

Hi @innagadadavida,

Thank you for posting here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Best regards,
John

[JRobinson]

Any word on my blown speaker issue? I haven’t heard back about anything is 4 or 5 days

[RokuJohnB]

Hi @JRobinson,

Thank you for keeping us posted here in the Roku Community!

Currently, our appropriate Roku team is still investigating this issue.

We sincerely appreciate your understanding and patience.

With gratitude,

John

[JRobinson]

Thank you because it rumbles and crackles so bad I can’t even use it

[RokuJechealR]

Hi @JRobinson,

Thanks for keeping in touch with us here in the Roku Community!

No worries; the team is hard at work investigating the issue. We will be sure to update you on this thread once feedback is available.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[JRobinson]

It’s been 3 weeks and still haven’t heard anything back yet 

[RokuEuniceL]

Hi @JRobinson,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with your problem with your Roku device. Kindly send us a private message so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We look forward to you reaching out to us privately.
Kind regards,

Eunice

[JRobinson]

It’s been a months and still haven’t heard anything. I was told to send a private message last week. I did that and still haven’t heard anything