Discussions

[RokuJohnB]

Hi @CarterZone @ktredshoes,

Thanks for keeping us updated, and greetings from the Roku Community!

We would be happy to help you further with the audio issues you are having with the Roku streambar. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,

John

[ktredshoes]

I've switched out the HDMI and audio optical cables more than once. Rebooted the Roku streambar more than once. 

[RokuJohnB]

Hi @ktredshoes,

We appreciate the information that you have provided to us!
We'd like to ask for more details. Can you please provide your Tracker ID by pressing the home button five times and the back button on your Roku remote five times?

We look forward to hearing from you soon.

Thanks,

John

[ktredshoes]

Here's what came up:

Model 9102R - Roku Streambar

Serial number: YL007M821943 (2A10C7821943)

Software version: 12.5.5 build 4174-95

GC version 10.6.34

Timestamp 2024-01-28T04:53:13Z

Issue ID 43-039-173

[ktredshoes]

In response to @RokuJohnB's request for a Tracker ID, this is what came up in response to following your instructions:

Model 9102R - Roku Streambar

Serial number: YL007M821943 (2A10C7821943)

Software version: 12.5.5 build 4174-95

GC version 10.6.34

Timestamp 2024-01-28T04:53:13Z

Issue ID 43-039-173

[RokuJohnB]

Hi @Ginniee @ktredshoes,

Thank you for updating us here in the Roku Community!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!
Thanks,

Thanks,

John

[ktredshoes]

Hi, @RokuJohnB -- just sent you a private message as requested.

Let me know if you need anything else from me.