Discussions

[MRick04]

i have a tcl roku tv and a side menu will pop on the left side and navigate itself to either change to a hdmi or it will turn itself off i tried factory resetting it multiple times kept it turned off/unplugged for hours and even checked for updates nothing works and ill even have the remote not touching it without batteries in it when it does it and it’ll still do it so it’s not the remote either, any suggestions?

[MRick04]

here’s a pic of the menu 

[RokuJechealR]

Hi @MRick04,

Welcome to the Roku Community!

We sincerely apologize for any inconvenience this may have caused you with your Roku TCL TV. Please allow us to assist you and kindly provide us with the specific details so we can determine the issue:

• Does it automatically power off during playback? If so, can you provide us with the specific channel?
• Is this an isolated case within a specific channel?
• Are you getting any error codes or messages while you are trying to play a content?
• What specific troubleshooting steps have you tried to try and resolve the issue?

By providing additional details, we will be better equipped to provide further assistance.

All the best,
Chel

[MRick04]

it just turns off randomly no matter what i’m watching could be on netflix, youtube, hbo, prime, it don’t matter and i tried factory resetting it multiple times, kept it unplugged and let it sit to see if it was overheating nothing worked, it gets its own mind and opens up the menu i showed in the picture and turns itself off 

[RokuJechealR · Accepted solution]

Hi @MRick04,

Thanks for the response!

We appreciate the troubleshooting steps you have taken in trying to resolve the issue.

Please be advised that one factor as to why your TCL Roku TV keeps rebooting by itself is if there's an issue with the power adapter, cord, or even power outlet.

Kindly make sure everything is intact at the back of the TV. In addition, was this present during or after updating your Roku TV?

Feel free to keep us posted on what you find out.

All the best,
Chel

[Deirdre1]

I am having this exact issue!! All of my TCL tvs that are connected via internet will go from whatever I am watching to powering off and sometimes back on or going straight to Live TV which I never use. I have switched outlets, factory rest numerous times, changed remote batteries, left remote batteries out everything possible. I even checked my home for smart outlets and changed all my passwords. 

[RokuJechealR]

Hi @Deirdre1,

Welcome to the Roku Community!

We appreciate you letting us know about the trouble you've encountered with your TCL Roku TV and the steps you took to fix the issue. We sincerely apologize for any inconvenience this may have caused.

We would like to know how to identify and resolve this issue, but we need more details.

• When did this issue initially occur? Is it after or before an update?
• What's your device's OS version?
• Are you encountering any error codes or messages?
• Do you have cellular data so we can try connecting your Roku TV to your hotspot?

In addition, have you tried contacting TCL support yet to inquire? We recommend contacting them to report this issue and request additional support to see what options or suggestions they can provide.

Each Roku TV manufacturer offers direct support and warranty services for their products running the Roku OS.

For the Roku manufacturer's contact information list, visit our Community post here: Contacting Support for Your Roku TV.

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel