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MRick04
Reel Rookie

how to stop my tv from turning off by itself

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i have a tcl roku tv and a side menu will pop on the left side and navigate itself to either change to a hdmi or it will turn itself off i tried factory resetting it multiple times kept it turned off/unplugged for hours and even checked for updates nothing works and ill even have the remote not touching it without batteries in it when it does it and it’ll still do it so it’s not the remote either, any suggestions?

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RokuJechealR
Community Moderator
Community Moderator

Re: how to stop my tv from turning off by itself

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Hi @MRick04,

Thanks for the response!

We appreciate the troubleshooting steps you have taken in trying to resolve the issue.

Please be advised that one factor as to why your TCL Roku TV keeps rebooting by itself is if there's an issue with the power adapter, cord, or even power outlet.

Kindly make sure everything is intact at the back of the TV. In addition, was this present during or after updating your Roku TV?

Feel free to keep us posted on what you find out.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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MRick04
Reel Rookie

Re: how to stop my tv from turning off by itself

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here’s a pic of the menu 

IMG_7627.jpeg

 

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RokuJechealR
Community Moderator
Community Moderator

Re: how to stop my tv from turning off by itself

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Hi @MRick04,

Welcome to the Roku Community!

We sincerely apologize for any inconvenience this may have caused you with your Roku TCL TV. Please allow us to assist you and kindly provide us with the specific details so we can determine the issue:

  • Does it automatically power off during playback? If so, can you provide us with the specific channel?
  • Is this an isolated case within a specific channel?
  • Are you getting any error codes or messages while you are trying to play a content?
  • What specific troubleshooting steps have you tried to try and resolve the issue?

By providing additional details, we will be better equipped to provide further assistance.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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MRick04
Reel Rookie

Re: how to stop my tv from turning off by itself

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it just turns off randomly no matter what i’m watching could be on netflix, youtube, hbo, prime, it don’t matter and i tried factory resetting it multiple times, kept it unplugged and let it sit to see if it was overheating nothing worked, it gets its own mind and opens up the menu i showed in the picture and turns itself off 

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RokuJechealR
Community Moderator
Community Moderator

Re: how to stop my tv from turning off by itself

Jump to solution

Hi @MRick04,

Thanks for the response!

We appreciate the troubleshooting steps you have taken in trying to resolve the issue.

Please be advised that one factor as to why your TCL Roku TV keeps rebooting by itself is if there's an issue with the power adapter, cord, or even power outlet.

Kindly make sure everything is intact at the back of the TV. In addition, was this present during or after updating your Roku TV?

Feel free to keep us posted on what you find out.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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