Discussions

[Besplay]

Same problem. I’ve reset the zip code probably 30 times. One day I’ll get the city I live in for a few days (Kansas City), then back to Denver for weeks. So frustrating!  I’ve tried disconnecting, rebooting repeatedly. 

[RokuJessica-G · Accepted solution]

A warm welcome in the Roku Community, @Besplay!  

We appreciate you letting us know about an issue with the zip code on your TV. We'd be more than happy to assist you with this. 

To gather more details about the issue, please let us know the following information:

• Have you connected your device to the antenna?
• Please let us know if you tried this step to change the zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code.

We apologize for any inconvenience that might have caused your streaming. We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jess

[Ridestwowheels]

I have this problem also.  I am in Tucson and it thinks I am in Las Vegas (over 400 miles away).  I have resset the zip code.  I need Roku's help in changing the geo location.