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szcad
Newbie

Roku sending Wyze information?

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I've got a Roku TV, and I have some Wyze V3 cameras on the same network. Twice today, that Roku TV has displayed a pop up that the Wyze camera has disconnected from the network. However, the cameras are all still connected and functioning and I've also never done anything with Wyze on the Roku TV. How are these things getting crossed like this?

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RokuJessica-G
Community Moderator
Community Moderator

Re: Roku sending Wyze information?

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Welcome, @szcad! We're thrilled to have you join us in the Roku Community.

We're sorry to hear that you're seeing a pop-up on your TV saying that the Wyze camera is being disconnected from the network. We would be happy to look closely into this matter.

Let's perform the troubleshooting steps provided below to try to fix the issue:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If these steps don't fix the issue, contact Wyze for further assistance. Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. You can reach them here: Wyze Support

Best regards,
Jess

Jessica G.
Roku Community Moderator

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RokuJessica-G
Community Moderator
Community Moderator

Re: Roku sending Wyze information?

Jump to solution

Welcome, @szcad! We're thrilled to have you join us in the Roku Community.

We're sorry to hear that you're seeing a pop-up on your TV saying that the Wyze camera is being disconnected from the network. We would be happy to look closely into this matter.

Let's perform the troubleshooting steps provided below to try to fix the issue:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If these steps don't fix the issue, contact Wyze for further assistance. Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. You can reach them here: Wyze Support

Best regards,
Jess

Jessica G.
Roku Community Moderator
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