Discussions

[Jduff43]

Out of the box my new TV has a red vertical dotted line on the left side and Black horizontal line across the entire center of the screen.  I am looking for option to replace the TV.  The TV was bought over 60 days ago and just opened due to moving in to a new place.   Appreciated assistance to have this replaced and how. 

model 55R4AX. 

[RokuJanadeeK · Accepted solution]

Hi @Jduff43,

Thanks for bringing this to our attention!

We understand that you're having display issues with your Roku TV. We'd be glad to assist.

We would suggest that you give the following steps a try:

1. Power-cycle your Roku: Unplug it from the wall power outlet and plug it back in.
2. Restart your Roku TV: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
3. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

We hope this fixes the issue. Keep us updated.

Best regards,
Janadee

[Jduff43]

Hello Janadee

i have tried all of these steps already and this did not resolve the issues with either of the lines.   Looking for the next steps on replacement.  I have all packaging still as well.   

Thank you. 

Joe