Discussions

[RokuERey]

@WaterDR,

We're sorry for the late response about this. We appreciate this information and in addition, could you also share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information available, we'll be able to flag the appropriate Roku team about this.

Regards,

Rey

[WaterDR]

I bought a new stream bar and returned the previous one.  The new one is doing the same thing over and over and over and over again.

these speakers are HORRID!!!!!  So frustrating.  Zero help from Roku.

[WaterDR]

if not fixed tomorrow I am reporting to BBB.  And will leave very unfavorable reviews.  

[RokuERey]

@WaterDR,

We're sorry for the inconvenience about this. We're requesting additional information to make a report to the appropriate Roku team.

Please help us with this so that we can further assist you.

Thanks,

Rey

[Pitbullmama6]

I'm having this same issue. So frustrating!

[RokuJharra-Q]

Welcome to the Roku Community, @Pitbullmama6!

Thank you for reaching out about your Wireless Speakers. To assist you effectively, could you please provide us with more information about the issue you are experiencing?

1. What model of Wireless Speakers do you have?
2. What is the serial number of your device?
3. When did the issue occur?
4. Was there a recent update before the issue started?
5. Additionally, please let us know what troubleshooting steps you have taken so far.

We appreciate your cooperation and look forward to helping you!

Best regards,
Jharra