Wireless Headphones Won't Connect

Question

I have used wireless headphones in the past and it has worked just fine. This morning, I was trying to connect my headphones to a different device, but the headphones kept on auto connecting to the Roku. I went into the Roku and went to Settings&gt;Remotes &amp; devices&gt;wireless headphones&gt;[My Headphone Name]&gt;Auto Connect and turned auto connect off. A few hours later, I go to watch TV with my headphones, so I turn on my show, hit the * button, go to wireless headphones, and hit the connect button. Sound is still coming through the Streambar, so I go back to Remotes &amp; devices to see whats up. Now the option to connect headphones isn't listed. I go back to my show and hit the * button again, and now the wireless headphone option is gone from there too. How do I get the Roku to let me use my wireless headphones with it again?

rishannc · Answer

Thank you for your response, I was able to figure it. On my previous setup I had a Streambar and wireless speakers and after doing lots of digging I was finally able to figure out the TV alone did not have Bluetooth so once I setup an extra streambar I had to that TV we were able to setup the wireless headphones right away. Thanks for following up.

RokuEuniceL · Answer

Hi brukeo6,
Greetings from the Roku Community!
We appreciate your time posting and inquiring about connecting your Roku device to your headphones, and we'll be glad to assist you with that. Before anything else, please restart your Roku device and your headphones. After doing so, you can follow the steps below:

Press Home on your Roku remote.
Scroll and select Settings.
Select Remotes &amp; Devices.
Select wireless headphones.
Select Add New Wireless Headphones.
Turn on your Bluetooth headphones and put them in pairing mode.
Wait while your Roku device scans for Bluetooth headphones. This can take up to 30 seconds.
Select your Bluetooth headphones from the list of available devices.

For more details, kindly check out this support article on how to use Bluetooth headphones for Headphone Mode on your Roku streaming device.
Please let us know if you have further queries, and we'll be glad to assist you.
Kind regards,
Eunice

RainyIsMyName · Answer

Just bought myself a Roku TV 32 inch and my headphones won't connect I do not see headphones or Bluetooth on my Roku TV !!!!!!!!!help!!!!!!!??

RokuJohnB · Answer

Hi RainyIsMyName,
A warm welcome here in the Roku Community, and thanks for flagging this issue!
We will be more than happy to assist you further with this issue. Have you tried the troubleshooting steps that RokuEuniceL provided above?
Let us know how it works, and we will continue to assist you further.
Best regards,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; John

WaltonRoob · Answer

Is everything solved now?

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Wireless Headphones Won't Connect

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