Welcome, and thanks for posting here in the Roku Community, @gailabachuss!
We understand you've had some unexpected issues with your Wireless Roku Subwoofer. We would happily help you and look into this issue more closely.
Have you explored the customization options for the Sound Settings while playing content on your Roku Sound Setup? If you haven't, you may want to consider adjusting the Bass levels to better suit your listening preferences. Here's a step-by-step guide to help you enhance your audio experience by boosting the Bass.
- Start streaming or playing your content.
- Press Star
on your Roku remote
- Select Advanced Sound Settings or Sound settings
- Choose your sound mode or change your sound settings
When you're ready, press Back until the menu is closed.
- Note: In some situations, you may not be able to change sound settings while streaming. Use the Roku mobile app to adjust sound settings instead.
Sound modes are a collection of settings optimized for specific listening experiences, but you can still change the following sound settings.
- Speech clarity: Boost dialogue content relative to other sounds (e.g., background music, car crashes, etc.)
- Volume modes: Automatic leveling and night mode offer varying levels to lower volume on loud scenes and boost volume on quieter scenes
- Treble: Increase high frequencies for a "brig" ter," m," e detailed sound, or lower them for a softer sound.
- Bass: Adjust low frequencies or the sounds you feel, such as loud explosions in a movie or the bass drum kicks in a concert performance.
For more tips on enhancing the audio experience, visit this support article: How to change sound settings on your Roku audio device.
All the best,
Emman
Emmanuel-D.
Roku Community Moderator
