Discussions

[Dpope1]

I purchased a Roku Streambar for my Samsung 55” Curve TV. I had trouble getting the sleep timer to work but that is okay now. 
My issue is that I hear a cracking noise then the sound goes out completely. If I turn the tv off or just change the channel it comes back. This is repeatedly happening. 

[RokuEmmanuel-D]

Welcome to the Roku Community, @Dpope1!

We understand you're experiencing an issue with the audio of your Roku Streambar, which has a popping noise and intermittent volume loss. Don't worry; the team is here to investigate it further and look closely into it. 

• Firstly, could you please elaborate on what troubleshooting steps you have tried to resolve the issue?
• Also, did you notice this before or after an update? 
• Lastly, are you experiencing this issue across all channels or only to a specific channel?

In the meantime, we would like to request more information such as follows:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Your cooperation and understanding are highly appreciated as we work to resolve the issue.

We are waiting for your prompt response.

All the best,
Emman

[Dpope1]

Model 9102R-Roku Streambar
Serial number YL0026660

Software Version 14.0

also the system has started locking up. I have several other Roku units that when this streambar locks up the are working fine. 

I have changed the hdmi cable and reset the Roku with no changes.  Still having the issue. 

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Dpope1!

We truly appreciate your effort to supply all the necessary information to foster the investigation process. Rest assured that the relevant team will review this thoroughly. 

In the meantime, please stay tuned for more updates and any developments on this matter. We'll also update you here once a resolution has been provided. Thank you for your continued participation here in the Roku Community.

Please let us know if you need more help.

All the best,
Emman

[BrianCross]

I am getting a similar popping sound but with just a reduction in volume that slowing increases back to normal. Updated, hard reset, to no avail.  Honestly, it sounds a lot like a capacitor or other circuit building up a charge then releasing it, then it builds the charge up again.  Eventually, after some time, it overheats or builds above it's capacitance, blows off the charge (pop) and starts all over.  But that's just a theory. (happened on my Spark Amp).  (Sensitive information)