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Agaskin
Newbie

Re: Why is my TCL TV stuck on red screen?

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I ran into the same problem, I had to change the tv picture mode to movie in order to see a normal picture. I tried it every mode only movie mode works. This seams like a software or firmware problem. I’ve had my tv since November but didn’t operate it or plugged it in until January. 

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HDMIGuy
Roku Guru

Re: Why is my TCL TV stuck on red screen?

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Since the TV is less than a year old contact TCL.  The TV should be under warranty.

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RokuMary-F
Community Moderator
Community Moderator

Re: Why is my TCL TV stuck on red screen?

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Hi @Agaskin,

Thanks for posting in the Roku Community!

For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can locate their support contact information here: Contacting Support for Your Roku TV 

Let us know how it goes.


Best regards,
Mary

Mary F.
Roku Community Moderator
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CFresh0721
Newbie

Re: Tcl rokutv stuck on red screen off then back to red screen repeatedly

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The steps to clear the cache worked! Screen issue resolved for now! Thank you!

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