Discussions

[Agaskin]

I ran into the same problem, I had to change the tv picture mode to movie in order to see a normal picture. I tried it every mode only movie mode works. This seams like a software or firmware problem. I’ve had my tv since November but didn’t operate it or plugged it in until January. 

[HDMIGuy]

Since the TV is less than a year old contact TCL.  The TV should be under warranty.

[RokuMary-F]

Hi @Agaskin,

Thanks for posting in the Roku Community!

For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can locate their support contact information here: Contacting Support for Your Roku TV 

Let us know how it goes.


Best regards,
Mary

[CFresh0721]

The steps to clear the cache worked! Screen issue resolved for now! Thank you!